The issue of financial consumer protection is one of the main elements for achieving financial inclusion, as the presence of a comprehensive framework for financial consumer protection leads to increased confidence and competitiveness in the financial and banking system and thus improves the quality of financial services provided to customers. It also contributes to encouraging individuals and increasing their willingness to use financial services. In addition, the lack of mechanisms that protect financial sector customers will make them more vulnerable to abusive sales and collection practices, as well as obtaining financial services and products that are inappropriate for them and that may harm their interests. This requires the existence of a system to protect the financial consumer that takes into account and achieves the following principles (appropriate design and presentation of products, Avoiding excessive indebtedness, transparency, responsible pricing, fair treatment of customers, privacy of customer information, and mechanisms for resolving complaints and disputes) as well as taking into account the needs of customers, especially those who do not have the necessary financial culture.

Who Should Attend?

• Employees in banks, insurance companies, investment companies, and other financial institutions.
• Directors and officials in companies and institutions.
• Financial advisors and legal advisors.
• Students of economics, finance, and business administration.
• Directors of charities and non-profit organizations.
• Anyone who wants to enhance their knowledge and understanding about protecting their financial rights and using financial services safely and effectively.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of financial inclusion and its importance in providing access to basic financial services for all segments of society.
• Concepts and principles of personal financial management and basic financial concepts.
• Tools necessary for consumers to protect their financial rights, including the right to know, choose, complain and compensate.
• How to provide financial services safely and prevent fraud and financial manipulation.
• Promoting awareness of laws and regulations related to financial consumer protection and rights.

• Introduction to financial consumer protection and financial inclusion
  • Definition of basic concepts: financial consumer, financial inclusion, financial security.
  • The importance of protecting the financial consumer in advanced and emerging financial societies.
  • The role of financial inclusion in providing financial services to all segments of society.
• Identify financial risks and how to address them
  • Understanding financial risks: financial fraud, financial abuse, late payment, excessive debt, financial poverty.
  • Effective ways to address financial risks: financial education, personal financial planning, financial control.
• Financial consumer rights
  • Basic financial consumer rights in the field of financial services.
  • How to access financial information and learn about financial rights.
  • Using legal means to protect the rights of the financial consumer.
• Promoting financial inclusion
  • Obstacles that hinder financial inclusion and how to overcome them.
  • The role of governments, financial institutions and civil society in promoting financial inclusion.
  • Using financial technology (FinTech) to provide financial services to non-bank segments.
• Stay away from debt and adopt sound financial behavior
  • Analysis of debt risks and their causes.
  • Effective debt management and repayment strategies.
• Financial education for children and youth
  • The importance of teaching financial concepts to children and youth.
  • Activities and resources to promote financial literacy in schools and communities.
• Financial challenges in daily life and how to overcome them
  • Analyze common financial challenges such as increased costs of living, poverty, and unemployment.
  • Strategies to overcome daily financial challenges.
• Apply financial ethics
  • The importance of ethical financial behavior in promoting financial inclusion and protecting the financial consumer.
  • Identify and avoid unethical financial practices.
  • The role of financial institutions and consumers in promoting financial ethics.