The British Academy for Training and Development offers this training course in (Hotel Reception Skills) to all professionals wishing to run hotel operations under modern academic methods in sophisticated framework. This course is provided for all professionals wishing to closely know best practices and Management Styles and Methods of Tourism Industry.

Tourism Management in its comprehensive sense is a set of tools and mechanisms for tourism organization and optimization, which aims at developing productivity of tourism establishments. Therefore, it involves many functions and various departments in each tourism establishment. Methods and styles of Hotel Management include practices of Good Planning and Integrated Organization, taking into consideration the operational priorities and controls.

The British Academy for Training and Development presents this course for the following audience:

• Hotel Managers and owners.
• Supervisors of hotel Reception and Front Office Departments.
• Owners of Tourism Establishments.
• Professionals wishing to operate Hotels and Tourism Facilities in a professional way.

How will participants benefit from the course?

After completing the program, participants will be able to learn:

• Management of hotels in a systematic manner and professional methods.
• Informing personnel working in hotels how to properly and effectively deal with tourists and handle their requirements, starting from reception until leaving.
• Developing the concept and framework of Hotel Functions.
• Trainees would be provided new ideas to support their hotel projects.
• Effective methods to deal with and receive tourists, regardless of their cultures and nationalities.
• Introducing trainees to the most recent marketing channels and the Tourism Project Management Methods.

• Introduction to hotel reception.
• The importance of the role of reception in the guests’ experience.
• Tasks and responsibilities of the reception team.
• Transition from random work to organized work with regard to hotel work.
• Communication skills.
• Dealing with guests courteously and professionally.
• Use body language and non-verbal communication.
• The method and methods of hotel reception that must be followed.
• Things and behaviors that are necessary to avoid while performing the hotel receptionist task.
• How to deal with the tourist from the moment his car arrives at the hotel door until he and his belongings arrive at the room.
• The courteous behavior and etiquette that must be followed by those wishing to work within the hotel reception mission.
• How to conduct a quick interview with the tourist by the receptionist in which the employee markets the hotel’s services.
• Appearance and polite manner of speaking and dealing with tourists, regardless of their identity.
• Hotel front office concept
• Proper management and organization of front offices.
• Front office staff responsibilities.
• Managing hotel reservations.
• Receiving and confirming reservations.
• Handling modifications and cancellations in reservations.
• Check-in and check-out procedures.
• Receiving and registering guests in an accurate and organized manner.
• Settle accounts and issue invoices upon departure.
• Coordination of hotel services.
• Organizing transportation services and tourist tours.
• Providing assistance in organizing events and meetings.
• Dealing with complaints and challenges.
• Understand guests' needs and meet them effectively.
• Dealing with complaints and solving problems in a positive spirit.
• Security and safety in hotels.
• Ideas and foundations for supporting the hotel project.
• The most prominent marketing channels and their modern methods that will advance the hotel.
• Academic certificates and experiences that are necessary for workers in the hotel field to possess or learn.
• Practical applications and practices.